Returns & Exchanges


Please contact our email for return/exchange.

Once we receive your returned item we aim to process it straight away although this may take up to seven days. Refunds will take up to 10 business days to clear, but may take longer to appear on bank or credit card statements. The refund will be returned to the payment account you used when placing the order. For example, if you use visa to pay, the payment will be returned to your visa card.


If there is an issue with the product itself due to defects in materials or craftsmanship please contact within 3 business days after the products are delivered so we may replace it for you. After this time, scratches, magnetized, damaged parts and missing parts of the products will be regarded as man-made damage.

Items that require repair may take up to four weeks to process, but are usually much quicker.


All sale items on the surplus page are final sale. We will not be accepting returns or exchanges for these items. Surplus products still come with our 5-year manufacturer’s warranty. If you have any questions please reach out to


Because gift cards are stored-value products, we do not accept refunds.

If a refund is required for goods purchased with a gift card, the part of the money paid by the gift card will be returned to the gift card balance. Other payments made by non-gift cards will be returned to the original payment card.

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